Frequently Asked Questions

Q1. What are the main characteristics of an Industrial computer and other Industrial grade IT products.?

The main characteristics of Industrial IT products are;

• ⇒ Durability: Industrial computers are designed to work in harsh conditions with extreme high / low temperature.
• ⇒ Reliability: Industrial computers are often installed into applications where the operating time is 24/7.
• ⇒ Ability to withstand harsh environments.
• ⇒ Fanless and ventless design.
• ⇒ Highly configurable with Extensive I/O options.
• ⇒ Long lifecycle.
• ⇒ Water and dust proof (IP65).

Q2. What is Self Service KIOSK.? Why you call it Industrial KIOSK?

Self-service kiosk, allows a customer to access information or services without directly interacting with a person. Implementing self-service kiosks can allow a business to scale operations more quickly and efficiently while at the same time reducing costs. 

We offer Industrial grade kiosk, which means all the components like touch screen, computer, keyboard, mouse, enclosure and accessories used to build the kiosk are industrial grade to meet the harsh environment requirements of the industry. 

Q3. What areas does AMTECH and its branches cover to provide  products & services?

We provide products and services in the UK, Middle East and Pakistan.  

Q4. Can we use Credit Cards to pay for the products and services?

Yes, we facilitate Credit Card payments.

Q5. Do you keep products in stock?

Yes, we keep ready stock for fast moving products but special products are ordered on a back-to-back basis.

Q6. What is the lead time for products that are not in stock?

Typical lead time for industrial grade products is anywhere between 4-6 weeks but the exact time can be confirmed once an order has been placed.

Q7. Do you have an ICV (In Country Value) Certificate?

Yes, we do have an ICV certificate with excellent scores, so you can win projects with our support.

Q8. What is the warranty of your products?

We offer warranties from 1 to 5 years, depending on the product and the order value.

Q9. Do you charge for support during the warranty period.?

No, we don’t charge for support during the warranty period.

Q10. Do you offer products on an FOB basis or DDP basis?

We offer both on FOB as well as DDP, whatever suites you.